Unfortunately, I never received my item or a refund, even though it was fully paid for. Here are some important things to know before ordering:
Long Wait Times: It can take a month or more to get your item. I placed my order on December 14th, and after some emails and weeks of waiting, I finally received notice of a January 17th delivery.
Inconvenient Delivery Process: Items are shipped via USPS and require an adult (18+) signature upon delivery. Since I work full-time, I couldn’t reschedule delivery for the weekend. My only option was to attempt pickup at a post office 30 minutes away.
Poor Customer Support: The general info email is unhelpful. They pointed to their "All Sales Are Final" clause, offered a vague apology, and refused to issue a refund.
All in all, unless you’re able to be home 24/7 and willing to wait weeks for your item, you’re better off going to your local smoke shop. It’s disappointing because you really want to support small, local businesses.
